IT service provider for SMEs
Technology that works.
For you, too.
We look after the IT of small and medium-sized businesses and organisations in northern Germany: servers, networks and workstations, firewalls and secure remote access, Microsoft 365 and Linux – personally and from Hamburg. The same team has been keeping the technology in museums and exhibitions running for years.
In a museum, you notice it when the doors open in the morning and a station stays dark.
In the office, when nobody can get online at eight on a Monday morning.
We make sure both keep running.
Services
Four areas, one team.
What we do every day – for small offices just as much as for companies with several sites. Help is available via remote support or on site.
Ongoing support
We take care of servers, networks, Wi-Fi and workstations – Windows and Mac alike, at one site or at several. With regular update rounds, backups, documentation and an emergency plan for the day something does fail. We also take care of your phone system and your move to a new office.
Security
We have been implementing firewalls, site-to-site networking and secure remote access with WatchGuard for many years – or with Securepoint if you prefer a European manufacturer. For two-factor authentication – via hardware token or app – we work with solutions from OneSpan (formerly VASCO), on request with your own server on your premises instead of in the cloud. On top of that come antivirus protection, encryption, clear permissions and training for your team.
Microsoft 365 and Windows
As a Microsoft Partner, we provide licences, set-up and support from a single source: Microsoft 365 with Exchange and Teams, workstations and servers running Windows. We support migrations – to the cloud, to Windows 11 or from Tobit® David® with t2ex, our own migration software.
More on t2exLinux on the network
Linux is part of what we do – as a server, in containers, as a ready-made appliance or on the desktop. We integrate Linux systems into existing networks and take care of updates, antivirus protection and certificates. Our own software is ready for it too: gemControl has services for Windows, Linux and macOS.
Freedom of choice
Your choice, not our preference.
Many proven tools come from the USA – including some we work with every day. We tell you openly where your data is stored and which provider is behind it. And if you want to become more independent of US providers, we rely on European components, open-source software and Linux – entirely or alongside what is already running.
Candid advice
Where Microsoft 365 or a WatchGuard firewall is the right choice, we set it up properly. Where it is not, we say so – and why.
European components
In use with our clients: antivirus protection from Bitdefender in Romania, firewalls from Securepoint in Lüneburg, routers from LANCOM and phone systems from STARFACE, both from Germany.
Open software, your own servers
Remote access with open-source VPN solutions such as OpenVPN and WireGuard, websites and email with providers that have data centres in Germany. And where a US product is the right choice, such as two-factor authentication from OneSpan, it can run on a server on your premises instead of in the cloud if you wish.
Honest, not one-size-fits-all
Nobody can seriously promise you “one hundred per cent sovereignty” – and neither can we. We tell you what a switch will achieve and how much effort it involves.
Why gemelo
We know continuous operation.
We build exhibits and entire exhibitions for museums and science centres – and look after them afterwards, often for years. There, the technology has to run in front of visitors almost every day, often hundreds of kilometres from Hamburg. The networks, servers and remote access behind them are looked after by our own IT services division – the same team that is there for you.
Remotely whenever possible
In our exhibitions, stations report whether they are running, and updates arrive over the network. That is how we work for you too: much of it via remote support, on site when necessary.
Operation & maintenanceOur own tools for operation
With gemControl, museums have been switching and monitoring their entire exhibitions for more than ten years. Anyone who builds software like this knows what matters in continuous operation.
gemControlCustom systems we develop ourselves
Our development expertise also helps us in our IT services work: we develop custom systems for it, such as t2ex for switching from Tobit® David® to Exchange and Outlook.
t2exMore than 480 projects
For museums, science centres, memorial sites and brands – our references show a selection of the exhibitions.
View exhibitionsDirect lines
You talk to the people who look after your systems – from the first conversation to the next round of updates.
Clients
Who we work for.
In IT services, we work mainly for small and medium-sized businesses, most of them from northern Germany – as well as for associations and a few larger companies. We have been looking after some of them for more than 20 years.
- ABACUS Hamburgische Treuhand Hamburg · auditing and tax advice
- BKSA Hamburg · architecture, general planning and project management
- Borgmeier Media Gruppe Delmenhorst · PR and marketing agency with publishing house
- Deutscher Ruderverband Hanover · sports federation
- Eppendorf SE Hamburg · life sciences (laboratory equipment)
- Erlebniskontor Bremen · consultancy and concept development for visitor centres and museums
- Expotec Mainz · exhibit and trade fair stand construction
- GAIA AG Hamburg · healthcare software
- Gartzke Kunststoffe Hameln · wholesale of plastic raw materials
A selection of our clients. We will gladly put you in touch with further references personally.
Working together
How we get started.
Understand first, then propose – in three calm steps.
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Getting to know each other
A conversation, ideally at your premises: what is going well, what is not working, what is coming up? Afterwards, both sides know whether it is a good fit.
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Taking stock
We look at servers, network, workstations and access and record what we find: what is urgent and what can wait.
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Tailored support
You decide what we take on: individual projects or ongoing support with update rounds, backups and an emergency plan. We agree on scope and billing together.
Good to know
What people often ask.
Don’t you mainly work for museums?
How far do you travel?
Do you also take on individual projects?
We already have our own IT team. Is that still a fit?
How is data protection handled?
How does remote support work?
Let’s talk about your IT.
Call us or write to us. We listen, look at your environment and tell you what we would suggest.
Request a call +49 40 355306-0
t2ex is provided by gemelo technologies GmbH, Hamburg.
Microsoft, Microsoft 365, WatchGuard, OneSpan, VASCO and the other product names mentioned are trademarks of their respective owners.